Fell & Fold – Online Returns FAQ
Can I return my online order?
Yes — you can return online purchases within 28 days of receiving your parcel.
Items must be unused, in their original condition, and (where possible) in their original packaging. Proof of purchase is needed.
Who pays for return postage?
Return postage is the customer’s responsibility unless the item is faulty or damaged.
How long do refunds take?
Once your return arrives back with us, refunds are processed within 5–7 working days and sent to the original payment method.
If your item was a gift, we can offer a credit note instead.
Are there any items I can’t return?
For hygiene and safety reasons, we can’t accept returns on:
- Earrings
- Food items
- Bath & body products
- Sale items
- Seasonal items returned after the season (e.g., Christmas items in January)
Unless the item is faulty.
My item arrived damaged — what do I do?
Email us within 7 days of delivery with your order number and a quick photo. We’ll sort a refund, replacement, or credit note — whatever works best for you.
Can I exchange an item?
We don’t offer direct exchanges for online orders. If you’d like something different, simply return your original item for a refund and place a new order.
Can I return a gift?
Yes — with proof of purchase, we can offer a credit note. Refunds can only be issued to the original purchaser.
How do I start a return?
Just email us at enquiries@fellandfoldgifts.com with:
- Your order number
- The item(s) you’d like to return
- The reason for the return
We’ll reply with the next steps.
Need help?
We’re always here. Drop us a message at enquiries@fellandfoldgifts.com and we’ll look after you.