Privacy Policy
At Fell & Fold, we believe trust is built through clarity, care, and honesty. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or contact us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Fell & Fold Home Gather Gift Ltd Trading as: Fell & Fold
Trading address: Fell & Fold, Lake Road, Bowness‑on‑Windermere, LA23 3BJ
Email: enquiries@fellandfoldgifts.com
Fell & Fold is the trading name under which Fell & Fold Home Gather Gift Ltd provides its products and services. We are the data controller responsible for your personal information.
2. Information We Collect
We only collect information that helps us serve you well.
Information you provide Your name, email address, phone number, delivery details, or anything submitted through contact forms or enquiries.
Order information Details needed to process and deliver your purchases.
Technical data IP address, browser type, device information, pages visited, and general analytics that help us understand how visitors use our site.
Communication records Emails or messages you send to us.
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Respond to enquiries
Improve our website and customer experience
Send optional updates or newsletters (only if you’ve opted in)
Maintain website security and prevent fraud
We never use your information in ways that feel intrusive or unnecessary.
4. Legal Basis for Processing
We process your data under:
Contract – to fulfil your order or respond to your enquiry
Consent – for marketing emails or optional cookies
Legitimate interests – improving our website and services
Legal obligation – keeping records required by UK law
5. Cookies & Analytics
Our website uses cookies to function smoothly and to help us understand how visitors use the site.
You can manage or disable cookies through your browser settings at any time.
If we use third‑party analytics tools (such as Google Analytics), they may collect anonymised usage data.
6. Sharing Your Information
We only share your information when necessary, such as with:
Payment providers
Delivery and courier services
Website hosting and analytics partners
Professional advisers (e.g., accountants)
We never sell your personal information.
7. Data Security
We take care to protect your information using appropriate technical and organisational measures. Your data is stored securely within the UK or with trusted service providers who comply with UK GDPR.
8. How Long We Keep Your Information
We keep your information only for as long as necessary:
Order records: up to 7 years (legal requirement)
Enquiry emails: up to 12 months
Marketing data: until you unsubscribe or withdraw consent
9. Your Rights
You have the right to:
Access the personal data we hold about you
Ask us to correct inaccurate information
Request deletion of your data
Object to certain types of processing
Withdraw consent at any time
Request a copy of your data in a portable format
To exercise any of these rights, email us at enquiries@fellandfoldgifts.com.
10. External Links
Our website may include links to other sites. We’re not responsible for their privacy practices or content.
11. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page.
12. Contact Us
If you have any questions about how we handle your data, please get in touch:
Email: enquiries@fellandfoldgifts.com
Trading address: Fell & Fold, Lake Road, Bowness‑on‑Windermere, LA23 3BJ